Returns Support Center

Return Policy


FAQ

What Can I Return?

Door Closers USA is a manufacturer and distributor of commercial doors and hardware. All of our products are either manufactured per customer's order request or assembled per customer's order. As an example we offer mortise door locks with many different lever designs, colored finishes, backsets, keying, and latchbolt functions. Each mortise lock is carefully assembled per customer's order. Door Closers USA offers millions of variations of all commercial door products including but not limited to exit devices, locksets, door closures, thresholds, weatherstripping, access controls, steel doors and frames, automatic door openers, and much more. For these reasons, all of the products listed on our website are not returnable.

We offer some of the fastest product assembly in the industry and many of our items can be shipped within 24 hours unless specified on the product page. Each item on our website is clearly labeled above the price as "non-returnable" to avoid any confusion to our customers. If you are unsure if a product will work for your application, please contact our customer service team and we can help guide you to the correct product. Please do not purchase any products which you are unsure of, since these items are not returnable.

What If I Ordered The Wrong Product?

Since all of the products on our website are manufactured or assembled per customer's order, we are unable to offer any exchanges. We want to send you the right product for your job. If you have any doubts or questions, please consult our customer service team ahead of time and we can help guide you to the correct products.

Need Help? Our Customer Support Team Is Here To Help



(Mailing Address)
Door Closers USA
18521 E Queen Creek Rd
Ste. 105-132
Queen Creek, AZ


Sales: sales@doorclosersusa.com
Order Status: sales@doorclosersusa.com
Support: sales@doorclosersusa.com
General: sales@doorclosersusa.com


Website Ordering
Mon-Fri: 24 Hours
Sat and Sun: 24 Hours

Sales Representatives
Mon-Fri: 8am - 3:30pm PST
Sat-Sun: Closed

Mon-Fri: 11am - 6:30pm EST
Sat-Sun: Closed



Product Specialists
Mon-Fri: 8am - 3:30pm PST
Sat-Sun: Closed

Mon-Fri: 11am - 6:30pm EST
Sat-Sun: Closed