Returns Support Center

Return Policy


What Can I Return?

Door Closers USA is a manufacturer and distributor of commercial doors and hardware. All of our products are either manufactured per customer's order request or assembled per customer's order. As an example we offer mortise door locks with many different lever designs, colored finishes, backsets, keying, and latchbolt functions. Each mortise lock is carefully assembled per customer's order. Door Closers USA offers millions of variations of all commercial door products including but not limited to exit devices, locksets, door closures, thresholds, weatherstripping, access controls, steel doors and frames, automatic door openers, and much more. For these reasons, all of the products listed on our website are not returnable.

We offer some of the fastest product assembly in the industry and many of our items can be shipped within 24 hours unless specified on the product page. Each item on our website is clearly labeled above the price as "non-returnable" to avoid any confusion to our customers. If you are unsure if a product will work for your application, please contact our customer service team and we can help guide you to the correct product. Please do not purchase any products which you are unsure of, since these items are not returnable.

What If I Ordered The Wrong Product?

Since all of the products on our website are manufactured or assembled per customer's order, we are unable to offer any exchanges. We want to send you the right product for your job. If you have any doubts or questions, please consult our customer service team ahead of time and we can help guide you to the correct products.

Need Help? Our Customer Support Team Is Here To Help

Mailing Address

Door Closers USA
18521 E Queen Creek Rd
Ste. 105-132
Queen Creek, AZ

How To Get In Contact With Us

Have a question, or need assistance? Contact us by email. We typically answer immediately during our business hours. If contacted after hours, please expect a response the following business day.


Please note the customer support phone line has been discontinued and all customer support is now completed through email. This is to protect the customer, so that there is written documentation for all inquiries and quotations. This holds us accountable and prevents miscommunication errors including order mix ups, inaccurate order quantities, dimensional sizes, or incorrect ship to addresses.


We do offer text customer support as it is all tracked and saved by email to prevent miscommunication errors. To text us simply text to (When texting use the email address where the telephone number would usually go)

Contact Us By Email

Order Status:

Our Business Hours

Website Ordering
Mon-Fri: 24 Hours
Sat and Sun: 24 Hours

Sales Representatives
Mon-Fri: 8am - 3:30pm PST
Sat-Sun: Closed

Mon-Fri: 11am - 6:30pm EST
Sat-Sun: Closed

Our Technical Support Hours

Product Specialists
Mon-Fri: 8am - 3:30pm PST
Sat-Sun: Closed

Mon-Fri: 11am - 6:30pm EST
Sat-Sun: Closed